Mohamed's CV
Mohamed Alhameli
FIELD OPERATOR
Profile summary
Operations professional with extensive experience in industrial operations and guest relations. Manages water treatment systems, polymer production units, and patient service workflows while ensuring strict safety and operational compliance.
Career highlights
Plant Operations and Monitoring: Operated and monitored water-treatment systems, including Reverse Osmosis and chemical-dosing units, while conducting hourly field inspections of pumps, compressors, and valves.
Process Safety and Isolation: Applied Permit to Work, Lockout/Tagout, and equipment-isolation procedures during operational activities while following H2S safety, gas-detection, and PPE requirements.
Logistics Data Management: Entered and updated operational and financial data in company systems with 99% accuracy and prepared routine performance reports for management review.
Key skills
Professional experience
Directs patient relations functions as a Guest Relation Executive, managing patient inquiries and feedback across multiple departments including Front Office, Billing, Insurance, and Nursing. Coordinates operational workflows to support efficient service delivery and resolve complaints.
- Manages patient inquiries, feedback, and complaints by coordinating directly with Front Office, Billing, Insurance, and Nursing departments to support timely resolution.
- Supports international and VIP patients through translation, guidance, documentation, and cross-department coordination while maintaining professional communication.
- Facilitates efficient service flow by bridging communication between patients and clinical or administrative units.
- Maintains patient satisfaction records and tracks feedback patterns to inform departmental improvements.
Directed local operations of water-treatment systems and associated mechanical equipment, maintaining strict compliance with safety, environmental, and quality standards across continuous plant production cycles. Managed field-level execution of operational routines, safety permits, and diagnostic monitoring.
- Maintained water quality within specified limits of pH 6.5 to 7.5 and total dissolved solids below 500 parts per million through systematic monitoring, maintenance, and chemical adjustments.
- Conducted hourly field inspections of pumps, compressors, valves, and tanks to identify operational abnormalities, leakage, and unusual vibration.
- Applied Permit to Work, Lockout/Tagout, and equipment-isolation procedures during operational and maintenance activities.
Supervised polymerization reactor systems, directing shift operations across polymer-production units to maintain stable plant output and adherence to safety regulations.
- Completed 12-hour shift handovers with log sheets covering 100 percent of operational adjustments and process changes executed during each shift, supporting continuity between operating teams.
- Communicated and reviewed an average of 5 to 7 safety incidents, near misses and operational deviations per week with supervisors and fellow operators, supporting corrective action and health, safety and environment compliance.
Supervised daily logistics activities and coordinated shipment dispatch and receipt while maintaining required safety and quality documentation. Managed operational and financial data systems for performance reporting to management.
- Maintained 99% accuracy while entering and updating operational and financial data in company systems.
- Prepared routine performance reports for management review based on operational data.
Education
Certifications
Languages
Arabic · Professional
English · Professional